1. Maintain a good record

Make sure that you maintain a good record of all your telephonic conversations and other necessary documentation like an account statement that shows that you have paid your account completely. This is important to support your claim of any inaccurate information. Proof can be anything from cancelled cheques to billing statements.

2. Inform the credit bureaus

In India, the Credit Information Regulation Act, 2005 (CICRA) gives an individual various rights concerning credit bureaus. First you should approach credit information bureau India limited (CIBIL) at www.cibil.com. Make an official request in writing and get an acknowledgement of your request. The report would contain a brief description of what exactly a lender has reported about your account. This would enable you to take an appropriate action in case there is any incorrect information. Specific measures have been provided in the act to assist a consumer in raising a dispute. In the U.S, Fair Credit Reporting Act (FCRA) ensures that consumers' rights regarding the credit information are not violated.