12 point conduct checklist for bank and financial institutions in India
By Neelima Shankar
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Banks and financial institutions touch almost every body's life in more than one ways. From a simple savings account to credit cards, fixed deposits, personal loans, car loans, education loans, home loans etc. they offer a host of services. With Banks and lending institutions playing such a big role, do we know what should be their ideal conduct? Here is a list of things that you should expect from your bank or financial institutions while taking a loan.

1. The customer should be provided with all the necessary information about a particular product so that he is able to determine the pros and cons of that particular product.

2. If a customer has applied for a loan, his application should be acknowledged and a time frame should be give within which the bank will take its decision and convey it to the applicant.

3. The banks should decide a time frame within which all the shortcomings regarding a loan application should be communicated to the customer.

4. The banks and financial institutions should clearly communicate the interest rates on different loan products through various popular media like the bank's branches, outlets, website, print and other media.

5. All borrowers should be informed periodically about the interest rates applicable to their loans.

6. Any revision in the interest rates should be communicated to the concerned borrower with in specified time frame by various popular communication methods.

7. The default or penal interest rates should be mentioned clearly to the borrower.

8. The conditions on which the bank will charge a default or penal interest rates and what conditions will revoke the penal interest rate should also be mentioned clearly.

9. Any other charges applicable to loan and other banking products should be communicated to the customer while accepting the applications.

10. All the terms and conditions applicable to the loan should be given in a document format to the borrower and it should contain full details about the amount of loan sanctioned, responsibilities of the borrower, responsibility of the bank and any other terms applicable to the loan.

11. The bank and financial institution should respect the privacy of its customers and follow strict privacy guidelines. The personal information of the customer must be confidential and should not be disclosed to any third party unless agreed to by the customer. Exceptions if any to this privacy policy should be communicated to the customer.

12. The banks and financial institutions should maintain a grievance redressal mechanism, which should receive customer's complaints and suggestions, and provide a suitable time frame for their solutions.

(Comments Posted : 26) Post Your Comments
1. We are Ireland based major/Direct providers of Fresh Cut BG, SBLC, POF, MTN, Bonds and CDs and this financial instruments are specifically for lease and sale.We are one of the leading Financial instrument providers with offices all over Europe.
we always deliver on time and precision as Set forth in the agreement. You are at liberty to engage our leased facilities into trade programs, project financing, Credit line enhancement, Corporate Loans (Business Start-up Loans or Business Expansion Loans), Equipment Procurement Loans (Industrial Equipment, Air crafts, Ships, etc.) as well as other financial instruments issued from AAA Rated bank such as HSBC Bank Hong Kong, HSBC Bank London, Deutsche Bank AG Frankfurt, Barclays Bank , Standard Chartered Bank and others on lease at the lowest available rates depending on the face value of the instrument needed, Our Terms and Conditions are reasonable.
1. Instrument: Bank Guarantee (BG)/SBLC (Appendix A)
2. Total Face Value: 10M MIN to 50B MAX USD or Euro
3. Issuing Bank: HSBC, Deutsche Bank Frankfurt, UBS or any Top 25 .
4. Age: One Year, One Day
5. Leasing Price: 4+ 1%
6. Sale Price: 32+2%
7. Delivery by SWIFT .
8. Payment: MT103-23
9. Hard Copy: Bonded Courier within 7 banking days.
If you have need for Corporate loans, International project funding, etc. or if you have a client that requires funding for his project or business, We are also affiliated with lenders who specialize on funding against financial instruments, such as BG, SBLC, POF or MTN, we fund 100% of the face value of the financial instrument.
Inquiries from agents/ brokers/ intermediaries are also welcomed; do get back to us if you are interested in any of our services and for quality service.
Name : Ciaran Sheridan
E-mail :
Skype id :
Ciaran Sheridan (Posted: Aug 22, 2017)
2. We offer certified and verifiable bank instruments via Swift Transmission from a genuine provider capable
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Our BG/SBLC Financing can help you get your project funded, loan financing by providing you with yearly
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Contact: Name: WARREN GARY


WARREN GARY (Posted: Aug 14, 2017)
3. Greetings to you by ADIA.

We are a France-Paris based investment company known as Avit
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We would be happy to fund and invest with you in any profitable
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Mrs Kristina Anderson
(Personal Assistant)
Avit Development Investment Authority(ADIA)
501 Avenue Montaigne,75008 Paris-France
Paris-France.Avit Development Investment Authority (ADIA)
Avit Investment (Posted: Feb 12, 2016)
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