All banks will have to cater to the ATM related complaints by customers in a rush as the RBI is looking forward to come up with a common code for banks. It is said that banks will have to issue a ticket number for every complaint and each complaint has to be addressed to within a week of filing the complaint.

This act by RBI comes as a follow up of the directive that it had given to the IBA regarding the drafting of a common code for all ATM related complaints.

"The new format is for facilitating the uniform filing of complaints by the customers. Besides, it will also help to a keep a tab on bank's complaints-resolving capability," said an IBA official.

It has also been directed by RBI that banks need to display the ATM identification number and contact center number in case of ATM related complaints.

"Banks will soon have to put the information on their websites, where a customer will be able to track his resolution progress," the official said.

He said that once a customer files a complaint the bank has to ensure that the complaint is updated immediately in the complaint management system (CMS). "On uploading the details, the issue will be escalated to the current branch, which needs to be resolved within seven working days," the official added.

e-filing of complaints will also be enabled, the official said. "One can use the ATM identification number and file the complaint online," he further quoted.

Some banks however say that a deadline would not add to speeding of the process. "Complaints can be of various types. Some of them may take more than a week," said an executive director of a north-based public sector bank.