The Indian Institute of Banking and Finance (IIFB) has introduced a course for bank employees to train them in customer services and standards.

IIFB director DR Bhaskar said, "We brought this course in the face of deteriorating standards in banking services. Banking Codes and Standards of India has laid down certain norms. Bankers will be introduced to how they can increase the efficiency of these services. There would be a half-yearly exam."

The customer services portfolio is handled by RBI deputy governor KC Chakrabarty. He said that banks should adopt a system which can quantify the customer service level and thus measure it. It will thus lead to improvement after employees have taken the course.