Public sector banks have been the preferred choice of banking for most Indian customers. However, the quality of services offered by these lenders has been found to be far below the level offered by private sector as well as foreign lenders.

The data has been revealed by a report released by regulator Reserve Bank of India.

In order to give more emphasis to customer service, the apex bank set up a separate customer service department in 2006 along with banking ombudsman (BO) centers in various places.

Although there has been an overall reduction in the number of complaints received by BO in the last fiscal, the number has been quite high in places like Bhopal, Patna, Ahmedabad, Chandigarh and Guwahati.