Public sector lender, Canara Bank has identified six consumer websites where customers can post their grievances against the bank and its officials for prompt redressal.

Customers who earlier had trouble in getting their complaints redressed will now be able to take a breath of relief.

"We have asked our executives to proactively look up these sites regularly and search for complaints against our bank, and address the issue," Mr Jagdish Pai K.L., Executive Director, Canara Bank said.

"Our customer service cell will be the monitoring wing of the bank," he said.

Mr. Jagdish said that majority of the complaints by customers pertained to ATM cards, delay in loan sanctions and account transfers along with pension related issues.

He said that the average complaint redressal time has been set for 72 hours.

"The six sites that we have identified are not exhaustive, and the circle should monitor such other sites for taking further action on matters regarding our bank," said Mr Pai, adding, "We are in a services industry, and the attempt is to convince the customer that we are sensitive to their requirements."