NEWS & ADVICE : PERSONAL LOAN
Canara Bank identifies 6 websites for customers to post complaints
By Vaibhav Aggarwal
Feb 21, 2011
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Public sector lender, Canara Bank has identified six consumer websites where customers can post their grievances against the bank and its officials for prompt redressal.

Customers who earlier had trouble in getting their complaints redressed will now be able to take a breath of relief.

"We have asked our executives to proactively look up these sites regularly and search for complaints against our bank, and address the issue," Mr Jagdish Pai K.L., Executive Director, Canara Bank said.

"Our customer service cell will be the monitoring wing of the bank," he said.

Mr. Jagdish said that majority of the complaints by customers pertained to ATM cards, delay in loan sanctions and account transfers along with pension related issues.

He said that the average complaint redressal time has been set for 72 hours.

"The six sites that we have identified are not exhaustive, and the circle should monitor such other sites for taking further action on matters regarding our bank," said Mr Pai, adding, "We are in a services industry, and the attempt is to convince the customer that we are sensitive to their requirements."


 


(Comments Posted : 5) Post Your Comments
1. Myself Dhrub kumar b.e from village +post Baharampur agra uttar pradesh I want to take loan for setup green house in my village land I aproch to canara bank branch khandoli but chif manager refused to loan no any reason whenever this is under central government scheme for horticulture
Entrepreneurs pl take action
Thanks
Dhrub kumar
Dhub kumar (Posted: Jul 2, 2016)
2. My Sisters are residents of the state of Jammu & Kashmir and applied for the programs offered under UDAAN for CANARA Bank but you know my cousin also applied for the same and she has been shortlisted, her examination is on 25th of August, 2013. My sisters were waiting till today they may also receive any notification letter from Canara bank but it hasn't happened. Today they checked this issue with the bank with the acknowledgement letters what they got at the time of filing the form, they have been told like their records has been misplaced by the bank & please write an application letter to the head authority of Canara bank. So, this is a kind of fraud/playing with the carrier of the youth of Jammu & Kashmir.

I hope you understood the matter and your prompt attention/action on this matter will be greatly appreciated.
Zahid (Posted: Aug 23, 2013)
3. I am unable to go to internet inspite of
correctly typing the ID and password.
Contacted subramanyanagr branch but
they could not set right. and also this
matter has been informed to Mr. gunasekaran of your bank. I have not
experienced thistype of trouble with
Union bank of india and Ing Vysya where
also I have accounts. Now that I am in
U.S. please help me to go to internet.
krishnaiyengar venkatraman (Posted: May 10, 2011)
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