NEWS & ADVICE : SAVINGS ACCOUNTS
HDFC’s technical snag resolved
By Joseph Samson
Sep 3, 2008
Print    Email    RSS   

Tuesday wasn't a very pleasant day for most of the HDFC Bank customers across India. A technical snag in one of the system applications crippled the retail services of the bank including Net Banking and ATMs. They heaved a sigh of relief when operations resumed to normal today.

The technical glitch particularly hurt those with corporate salary accounts. Many people complained that their pay hadn't been credited into their accounts.

Long queues formed outside ATMs leaving stunned customers scrambling for cash at the start of the month. There were reports that debit cards couldn't be used at merchant establishments after they had been swiped for Rs 5,000 at ATMs leading one to ponder that either there was a shortage of cash in their account or the ATM itself had run out of money.

"The bank had experienced a technical problem yesterday in one of its system applications catering to its retail customers, affecting certain services. The bank's other systems like corporate banking, depository, treasury, credit cards etc, however, functioned normally," said Mr. Neeraj Jha, Head, Corporate Communications, HDFC Bank.

"The bank deeply regrets the inconvenience caused to its customers, if any.", he added.

Dhiman Pal, a resident of Behala, said: "I had to settle a hospital bill. I went to withdraw Rs 15,000 from the ATM at No. 14 bus stand. I couldn't do so and had to settle the bill with my credit card."

Officials said the bank had permitted withdrawal of a maximum of Rs 5,000 per account, either from a bank branch or from an ATM, to alleviate the problems of customers. However, they were asked to produce photo identity cards at a branch to withdraw Rs 5,000.

"This is an offline mode. While giving money, we usually check the photo and signature of a customer online. But we could not do it today. So we asked for a photo-identity card of the customer," Hegde said.

HDFC Bank has a nation-wide network of 1,229 branches and 2,526 ATMs spread in 444 towns and cities. It has over 12 million retail customers.

This was the first time that such a technical fault had affected retail customers of a bank on such a large scale.

 


(Comments Posted : 0) Post Your Comments
Show All Comments
COMPARE QUICKLY
 Select a product:
 

CALCULATE QUICKLY
 Select a product:
 

EDITORS' PICKS
Personal Finance for the 21st century...
Carnival of Indian Personal Finance Blogs #3
Steps to file Income Tax return online
Carnival of Indian Personal Finance Blogs #6
Credit profile and its effect on loan...


last six months statement
CHECK MY ACCOUNT BALANCE CENTRAL BANK OF INDIA A/C...
ministatement
MY PASSBOOK IS LOST I WANT APLY NEW PASSBOOK?
How many rs balance in my account sbi

NEWS THIS WEEK
HDFC bank adjudged as the Best private bank in India Feb 16, 2015
HDFC reported an increase of 20% in its net profit Feb 16, 2015
ICICI bank launched Flash remit facility Feb 13, 2015
BOM launched new savings deposit scheme for HNI customers Feb 12, 2015
BMB bank to have a total of 80 branches by the March end. Feb 10, 2015
News Archive